PREFACE: Governments around the world are improving their service delivery mechanisms leveraging advances in Information & Communication Technologies (ICT). The exposure to global practices and increasing economic prosperity in India is making the citizens more demanding and quality conscious for the services availed from the Government. In the midst of this paradigm shift in relationship of the Government with its citizens, e-Governance or the adoption of ICT technologies for better Governance and services provides a compelling tool to facilitate the Government in meeting the legitimate aspirations and expectations of the people while also increasing the efficiency and productivity of its own functioning.
The Government of India (GoI) appreciates the importance of e-Governance and has undertaken a comprehensive program to help states implement e-Governance in a phased manner through the National e-Governance Action Plan (NeGP). An effective implementation of e-Governance across the country will require meticulous planning and assiduous implementation. The role of the State Government in managing these initiatives is seen as critical. As a program of this scale and impact has not been attempted before, it is imperative to develop capabilities in the various government institutions so that the e-Governance initiatives currently underway and planned for future may be implemented without undue wastage of time and effort and yield the desired benefits. It is in this background that Department of Information Technology (DIT) felt that it is necessary to adopt appropriate strategies that involve Capacity Building, to achieve the goals of NeGP. With this background, PricewaterhouseCoopers (PwC) has been engaged by the Government of Mizoram to prepare e-Government and capacity building roadmaps for the State. While the preparation of the e- Government Roadmap is aimed at detailing the action plan to implement the strategic priorities of the State in alignment with NeGP, the capacity building roadmap details the implementation strategy and methodologies for achieving the same.
This report details the Capacity Building Roadmap for the state of Mizoram.